play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 1080472391
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number. Verify the OTP that is sent to you, and you will be logged in instantly. This method replaces the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, first ensure your internet connection is stable and strong. Wait for a proper signal, then click "send OTP" and wait again for the timeout period. If you don't receive the OTP, use the app's live chat support for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active phone number. If the number has changed, please send your updated KYC details to our customer support team via email to facilitate a smooth account transfer. This will help update your account information.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, you need to uninstall the app from your device. Afterwards, download the latest version of the app, which should allow for smooth login and gameplay. This should get you up and running with the newly updated app.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, the minimum withdrawal amount is Rs. 100, which is higher than what other apps offer. Only earnings from gaming can be withdrawn, and bonus money cannot be taken out. This allows users to withdraw their earned rewards, but not free bonus monies.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and saved within the app. This includes uploading your Aadhaar card and saving your UPI and bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, some users may experience payment delays, potentially requiring a wait of up to 24 hours. This delay is an occasional exception to the app's otherwise efficient processing times.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. However, any winnings earned while playing with the bonus amount can be withdrawn. This means the bonus itself is non-withdrawable, but any profits made from it are eligible for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal request, visit the settings section to view your transaction history. If your request is failing, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their customer care centre for assistance.
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